ORDERING INFORMATION and SHIPPING & RETURNS
SHIPPING RATES
Products
are shipped USPS First Class or Priority Mail.
We normally process orders within 24-48 hours of receipt, Monday through Friday,
excluding holidays. All delivery days referenced in the postal charts are
business days, which exclude weekends and holidays.
United
States
Orders under $100: Flat rate shipping $7.00
Orders over $100: Free Shipping
International
Note: We ship
in either a Small Priority Flat Rate box (up to 3-4 items), or Flat Rate
Envelope (with slightly larger box that can hold about 5-6 items)
Canada: $25.00
All
Others: $35.00
RETURNS POLICY
Customer satisfaction is our goal. We want you to be
happy with the products you purchase. However, We can only accept returns on UNOPENED PRODUCTS WITH SEAL INTACT.
If you are not satisfied, return the product within 30 days of purchase, for a
replacement or refund of the sale price. Please contact us personally first
before returning any product(s) — we can give you proper instructions
then.
Shortages or Wrong Item(s): Please report
shortages or wrong items within 7 days of receipt of goods. Even though we are
a small, family-run business, sometimes we goof up an order just like the big
companies!
Damages: Please report damaged goods immediately and
save the original packaging in the event that a claim is filed. We have an
excellent record of successful shipments, but sometimes the postal service
abuses a package as it moves through their systems.
Pricing: Although we
strive to maintain constant prices, they are subject to change without notice.
Prices listed are net and do not include shipping charges, special handling,
duties or taxes.